Frequently Asked Questions
Comprehensive Appliance Repair FAQ | Appliance Repair Pros
Welcome to the Appliance Repair Pros Frequently Asked Questions page. Over years of serving the Lexington, Massachusetts community we have fielded thousands of questions regarding home appliance maintenance, diagnostics, and repair. We understand that a broken appliance is a major disruption to your life. When your refrigerator stops cooling or your washing machine refuses to spin you need answers quickly.
We have compiled this extensive resource to assist homeowners in Lexington and Lincoln. This guide covers general service questions as well as specific technical inquiries related to refrigerators, dishwashers, laundry units, and cooking appliances. We also address common issues found in the major brands we service including Whirlpool, GE, Samsung, LG, Bosch, Miele, and more. Our goal is to empower you with knowledge and demonstrate why we are the trusted choice for local appliance repair.
General Service Questions
Why should I hire a professional instead of fixing it myself?
Modern appliances are sophisticated machines that rely on complex electronics and precise engineering. While older machines were often purely mechanical today’s units utilize computers, sensors, and variable speed motors. Attempting a DIY repair without proper training carries significant risks. You might misdiagnose the issue leading to the purchase of unnecessary parts. More importantly there are safety hazards involved. Appliances deal with high voltage electricity, natural gas, and water pressure. A mistake can result in electrical shock, gas leaks, or water damage to your home. Our professional technicians have the training, tools, and experience to diagnose issues accurately and perform repairs safely ensuring the job is done right the first time.
What areas do you service?
Appliance Repair Pros is a locally focused business dedicated to the residents of Lexington, Massachusetts. We provide responsive service throughout the town and also cover the neighboring community of Lincoln. We are your neighbors and we care about maintaining a strong reputation in our local area.
Do you service all major brands?
Yes we have expertise in the vast majority of major household appliance brands. We service domestic leaders like Whirlpool, Maytag, KitchenAid, GE, Frigidaire, and Kenmore. We also specialize in import and high tech brands such as Samsung, LG, and Bosch. Furthermore we have the specific training required for premium luxury brands including Miele, Sub Zero, Wolf, and Thermador. Regardless of the badge on the front of your machine we have the technical resources to fix it.
Is it worth repairing an older appliance?
This is one of the most common questions we receive. The answer depends on the age of the unit, its physical condition, and the nature of the repair. Generally if a machine has been well maintained and the repair involves a standard component like a pump, belt, or sensor repairing is a very wise investment. It extends the life of the unit and keeps it out of a landfill. High quality older units often have superior build quality compared to some entry level modern replacements. However if the unit has a catastrophic failure like a compressor lockout or a rusted cabinet we might advise that replacement is the better long term path. We provide an honest assessment so you can make an informed decision.
Refrigerator and Freezer FAQ
Why is my refrigerator running but not cooling?
A refrigerator that runs but does not cool is usually suffering from an airflow restriction or a sealed system issue. The most common cause is dirty condenser coils. When dust blankets the coils the system cannot release heat causing the compressor to overheat and shut down. Another frequent cause is a failure of the evaporator fan motor which circulates cold air from the freezer to the fresh food compartment. If you have a GE or Whirlpool unit it could also be a failure of the start relay on the compressor. On LG units with a Linear Compressor it may indicate an internal compressor valve failure. We troubleshoot these components to restore proper temperatures.
Why is my ice maker not making ice?
Ice maker failure is a top complaint particularly with French door refrigerators where the ice maker is located in the fresh food compartment. If the ice room is not sealed perfectly warm air enters and causes frost to build up jamming the auger. This is common in Samsung and KitchenAid models. Other causes include a failed water inlet valve, a frozen fill tube, or a bad mold thermostat. We check the freezer temperature first as the ice maker will not cycle if the temp is above 10 degrees Fahrenheit. We then inspect the mechanical and hydraulic components of the system.
Why is there water leaking on the floor near my fridge?
Water leaks can originate from several sources. If the leak is coming from the front or rear it is often a cracked water supply line or a loose connection at the inlet valve. If the water is pooling inside the bottom of the refrigerator under the crisper drawers it is likely a clogged defrost drain. During the defrost cycle melted ice drips into a trough. If the drain tube is blocked by food or ice the water overflows into the compartment. We can clear these blockages and replace damaged tubing to stop the leak.
Why is my freezer frosting up excessively?
Frost looking like snow on your frozen food indicates warm air infiltration. The most likely culprit is a damaged or dirty door gasket. If the magnetic seal does not sit flush against the cabinet humidity enters the freezer and turns to ice instantly. Another possibility is a problem with the defrost system. If the defrost heater or timer fails the normal frost that accumulates on the coils will continue to build until it blocks airflow. We inspect the door alignment and the defrost circuit to resolve this.
Washing Machine FAQ
Why is my washing machine not draining?
If your washer leaves the tub full of water at the end of the cycle the drain path is blocked. This is frequently caused by a small item like a sock, coin, or color catcher sheet getting stuck in the drain pump filter or the drain hose. On Samsung and LG front loaders the “5E” or “OE” error code often appears. If the filter is clear the drain pump motor itself may have failed. We can access the internal components to remove debris and test the pump motor for functionality.
Why is my washer shaking violently during the spin cycle?
Excessive vibration usually points to a stability issue. If the machine is not perfectly level it will rock on the floor. Internally the tub is held in place by suspension rods (on top loaders) or shock absorbers (on front loaders). If these components wear out they can no longer dampen the movement of the heavy wet laundry. This is common on Maytag Bravos and Whirlpool Cabrio models. We can replace the suspension kit and level the machine to ensure smooth quiet operation.
Why is my washer smelling like mildew?
Odor issues are prevalent in high efficiency front load washers. Because they use less water detergent residue and fabric softener can build up in the outer tub and around the door boot seal. This creates a breeding ground for mold and bacteria. We recommend running a monthly clean cycle with a specialized washer cleaner. If the smell persists we may need to manually clean the pump filter or replace the door boot seal if it is permanently stained or moldy.
Why won’t my washer spin even though it drains?
The spin cycle requires the machine to reach high speeds. Safety systems prevent this if certain conditions are not met. The most common cause is a failed lid lock or door latch. If the control board cannot verify the door is locked it will not initiate the spin. On Whirlpool VMW top loaders a failed shift actuator can also prevent the transmission from shifting into spin mode. On LG Direct Drive units a Hall sensor failure can prevent the motor from turning. We test these electromechanical parts to find the failure.
Dryer FAQ
Why is my dryer running but not heating?
A dryer that tumbles without heat is the most frequent dryer issue we encounter. For electric dryers this is almost always a burnt out heating element. The metal coil breaks over time creating an open circuit. For gas dryers it is usually a weak igniter or faulty gas valve coils. However on both types a blown thermal fuse is a very common cause. The thermal fuse trips if the dryer overheats usually due to a restricted home vent. We replace the failed heating components and verify your venting is clear.
Why does my dryer take multiple cycles to dry clothes?
Long dry times are a clear sign of poor airflow. The dryer needs to move a large volume of air to carry moisture away. If the lint screen is clogged or if the vent pipe going outside is crushed or blocked the moisture stays in the drum. This puts stress on the machine and increases your utility bills. On Samsung and LG dryers a “FlowSense” or vent block alert may appear. We ensure the internal blower wheel is working and advise on vent maintenance.
Why is my dryer making a loud squealing or thumping noise?
Dryers are simple machines mechanically but they have wear parts. A rhythmic thumping usually indicates flat spots on the drum support rollers. A high pitched squeal suggests the idler pulley bearing has seized or the rear drum bearing is worn out. This is common on Frigidaire and Kenmore models. We disassemble the cabinet to replace these rollers, bearings, and belts to restore quiet operation.
Dishwasher FAQ
Why is my dishwasher not cleaning the dishes properly?
If dishes come out dirty the first thing to check is water circulation. The spray arms must spin freely to hit all the dishes. If the holes in the spray arms are clogged with food or hard water deposits the water pressure drops. On Whirlpool and KitchenAid models a clogged chopper assembly can also restrict flow. We clean the filtration system and the spray arms. We also check the circulation pump motor to ensure it is running at full speed.
Why is my dishwasher not draining water?
Standing water in the base of the dishwasher is a sanitation issue. Like washing machines this is often a debris issue. Food particles can clog the drain pump or the check valve. On Bosch dishwashers an “E24” error code points to this. Another common cause is a new garbage disposal installation where the knockout plug was not removed preventing the dishwasher from draining into the disposal. We clear the drain path and test the pump.
Why are my dishes wet at the end of the cycle?
Drying performance relies on heat and rinse aid. Rinse aid breaks the surface tension of the water allowing it to slide off the dishes. If the dispenser is empty dishes will be wet. On American brands like GE and Maytag a heating element at the bottom helps dry. If this element burns out drying suffers. On European brands like Bosch and Miele condensation drying is used which requires very hot water in the final rinse. We check the heating circuit and the dispenser operation.
Why is my dishwasher leaking?
Leaks can damage your cabinetry and flooring. A leak from the front is often a door seal issue. If the gasket is torn or dirty water can escape. Leaks from underneath are more serious and can stem from a loose pump seal, a leaking water inlet valve, or a perforated hose. On Samsung models an “LC” error indicates the leak sensor in the pan is wet. We identify the source of the drip and replace the compromised seals.
Oven, Range, and Cooktop FAQ
Why is my oven not heating to the correct temperature?
Temperature inaccuracy is frustrating for bakers. It is often caused by a drifting temperature sensor. As the sensor ages its resistance changes sending false data to the control board. It can also be a calibration issue in the board itself. We can test the sensor and often adjust the temperature offset in the user settings. If the variance is too large we replace the sensor to restore precision.
Why won’t my gas burner light?
If you hear clicking but see no flame the ignition system is failing. This is often caused by dirty burner caps or moisture in the area. If a pot boiled over water can short out the spark electrode. If the clicking is continuous even when the burner is off the ignition switch harness may be shorted. We clean the burners and test the spark module and switches.
Why is my electric oven not heating at all?
If the oven lights work but there is no heat the bake element is likely burnt out. You can sometimes see a physical break in the element coil. If the element is intact the issue might be a thermal safety fuse on the back of the unit or a failed relay on the electronic control board. We trace the voltage to find where the power is stopping.
Why is my glass cooktop cracked? Can it be repaired?
A cracked glass cooktop is a safety hazard. Liquids can seep through the crack and reach the high voltage components below creating a shock risk. Unfortunately the glass cannot be repaired it must be replaced. We can perform this replacement by removing the damaged top and installing a new glass assembly ensuring all burners are properly mounted.
Brand-Specific FAQ
Samsung: Why is my ice maker freezing up?
This is a specific issue with Samsung French door refrigerators where the ice room is located in the fridge compartment. Warm air leaks in causing the ice maker to frost over and jam. We perform a comprehensive service that involves sealing the ice room box, replacing the ice maker with an updated version, and installing a new auger drain to prevent future freeze ups.
LG: What does the “LE” code mean on my washer?
The “LE” code on LG washers stands for Lock Error or Motor Error. It typically involves the Direct Drive motor system. The most common cause is a failure of the Hall sensor which monitors the rotor position. It can also be a wiring harness issue. We can test the sensor and the stator windings to resolve this error.
Bosch: Why is my dishwasher flashing “E15”?
The E15 error indicates the AquaStop leak protection system is active. Water has leaked into the solid base pan of the dishwasher raising a styrofoam float switch. This shuts off the water inlet and runs the drain pump. We must pull the unit out to find the internal leak often from a sump seal or loose hose and dry the base to reset the system.
Miele: Why is my dishwasher showing “F70”?
Similar to the Bosch E15 the Miele F70 code indicates the Waterproof System has detected a leak. Miele appliances use a double walled hose and a float switch to prevent flooding. If this code appears professional diagnosis is needed to find the source of the water accumulation in the drip tray.
Whirlpool/Maytag: Why is my washer making a loud roaring noise?
A loud roaring noise during spin on Whirlpool VMW or Maytag Bravos washers indicates a tub bearing failure. The water seal fails allowing water to wash the grease out of the bearings. We can replace the bearing kit and seal. However on some models it is more cost effective to replace the entire gearcase assembly which we can also perform.
GE: Why is my refrigerator fan making a loud noise?
On GE refrigerators a loud growling or buzzing noise often comes from the evaporator fan. If the fan motor bearings wear out the fan becomes noisy. Sometimes ice builds up around the fan due to a defrost issue causing the blades to hit the ice. We can replace the fan motor and address any defrost issues.
Frigidaire: What is the “SY CE” error on my fridge?
The SY CE error indicates a communication error between the user interface on the door and the main control board. This is often caused by a broken wire in the door hinge harness or a failure of the main board itself. We test the communication lines to determine which part needs replacement.
KitchenAid: Why is my oven showing an “F2” error?
The F2 error on KitchenAid ovens indicates a runaway temperature condition. This means the oven gets too hot and the door may lock for safety. It is usually caused by a stuck relay on the control board or a shorted temperature sensor. This is a safety issue that requires immediate professional repair.
Kenmore: Who made my Kenmore appliance?
Kenmore appliances are built by different manufacturers. You can identify the maker by the three digit prefix of the model number. “110” is Whirlpool, “795” is LG, “253” is Frigidaire, and “363” is GE. We are experts at decoding these numbers to ensure we bring the correct OEM parts for your specific machine.
Serving Lexington, Massachusetts
We are proud to serve the following zip codes in Lexington and the surrounding area:
02420, 02421, 01773
Thank you for visiting our FAQ page. We hope this information has been helpful. If you are experiencing an appliance issue that requires professional attention do not hesitate to reach out. Our team at Appliance Repair Pros is ready to provide the expert service you deserve. We combine technical knowledge with a commitment to customer satisfaction.
Contact us today for assistance.
